Return & Refund Policy

1. Return/Exchange Policy

• Wrong item, missing item, or extra item compared to the confirmed order.
• Product damaged, broken, or scratched during shipping.
• Product has technical defects after use.
• For HOT/COLD PACKS: Within 3 days of purchase, if there are defects in stitching or fabric due to manufacturing, customers can exchange for a new product (excludes damage caused by the customer, such as tears or burns).

2. Cases Where Returns/Exchanges Are Not Applicable

• Gift products, products purchased during sales or promotions.
• Products exceeding the return/exchange period (15 days).
• Products with broken seals or that have been used.
• Products damaged due to customer error.
• Products not purchased from ATZ Life.

3. Refund Methods

a. Return at ATZ Branch:

• Cash payments: Cash refund.
• Card payments: Bank transfer within 3-5 days (excluding holidays and weekends).
• VNPay payments: Refund via VNPay within 3-8 days (domestic cards) or credit towards the next purchase.

b. Home Return:

• For delivered and paid orders, ATZ will issue a bank transfer after receiving the returned product.
• For online payments, ATZ will refund the original payment method.
• For incorrect transfers, customers must submit a request to info@atzlife.com.vn for accounting to process the refund.

4. Warranty

• 12-month warranty for Essential Oil Diffusers.
• For issues during the warranty period, customers can visit the nearest store or contact customer service for inspection and repair.

Contact Information

For product inquiries or warranty/maintenance support (Essential Oil Diffusers), visit the nearest store or contact ATZ Customer Service:

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Email: info@atzlife.com.vn

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